Job Description
Are you passionate about technology and public service? The Texas Health and Human Services (HHS) is seeking a skilled IT Support Specialist to join our dedicated team in San Antonio. This is a unique opportunity to impact the lives of millions of Texans while working in a dynamic and innovative environment.
We are looking for a proactive problem-solver who thrives in a fast-paced government setting. You will be responsible for ensuring our critical systems remain operational and that staff have the technical tools they need to succeed.
Join us and enjoy a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Responsibilities
- Provide Tier 2 technical support to end-users via phone, email, and ticketing systems (e.g., ServiceNow).
- Configure, deploy, and troubleshoot hardware, software, and network peripherals for state employees.
- Ensure strict compliance with state security policies, data protection regulations, and HIPAA standards.
- Collaborate with external vendors and internal IT teams to resolve complex technical issues.
- Maintain accurate documentation of system configurations, incident logs, and standard operating procedures.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of professional experience in IT support or a help desk environment.
- Proficiency in Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of networking concepts, including TCP/IP, DNS, and Active Directory basics.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.