Job Description
Join the City of Chicago and Secure Your Future.
Are you looking for a stable, rewarding career with a global leader in public service? The City of Chicago is seeking a skilled IT Support Specialist to join our dynamic Technology team. We offer a comprehensive benefits package, including a competitive pension plan, excellent health coverage, and a commitment to work-life balance.
In this role, you will serve as the frontline technical expert for city employees, ensuring our government infrastructure remains secure and efficient. If you are passionate about technology and dedicated to public service, we want to meet you.
Why Apply?
- Job Security: Stable government employment with long-term career growth.
- Benefits: Comprehensive health, dental, vision, and life insurance.
- Retirement: Defined Benefit Pension Plan and 401(k) matching.
- Environment: Collaborative, modern office located in the heart of Chicago.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues to internal city staff.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Diagnose and resolve complex IT incidents, escalating to Tier 3 specialists when necessary.
- Install, configure, and troubleshoot mobile devices and peripherals.
- Collaborate with vendors to ensure optimal performance of third-party applications.
- Document all technical procedures and incident reports accurately.
- Maintain a clean, organized Help Desk environment to ensure rapid response times.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows operating systems (10/11) and Office 365.
- Familiarity with Active Directory, Group Policy, and basic network troubleshooting.
- Excellent written and verbal communication skills for interacting with non-technical staff.
- Ability to pass a comprehensive background check and drug screen (standard for government roles).
- Strong problem-solving skills and a customer-service oriented mindset.