Job Description
Are you a technology enthusiast looking to make a meaningful impact in your community? Dallas County is seeking a detail-oriented and proactive IT Support Specialist to join our Information Technology department. In this role, you will be the bridge between our technology infrastructure and the county's essential services, ensuring our employees and citizens have reliable access to the tools they need.
We pride ourselves on a modern, secure, and efficient IT environment. As a member of our team, you will work in a collaborative setting that values professional growth, innovation, and public service excellence. If you have a passion for solving complex technical problems and enjoy a fast-paced environment, we want to hear from you.
Responsibilities
- Technical Support: Provide tier 2 and tier 3 technical support for desktops, laptops, printers, and mobile devices across the county.
- Network & Security: Assist in maintaining network infrastructure, troubleshooting connectivity issues, and supporting cybersecurity protocols.
- Hardware & Software Management: Install, configure, and manage operating systems, applications, and hardware assets within the county's inventory system.
- Documentation: Maintain accurate records of incidents, resolutions, and standard operating procedures (SOPs) using the IT Service Management (ITSM) system.
- User Training: Conduct training sessions and create knowledge base articles to empower end-users with self-service capabilities.
- Project Assistance: Support various IT initiatives, including system migrations, software updates, and hardware refreshes.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
- Experience: Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified is preferred.
- Technical Skills: Strong proficiency in Windows 10/11, Microsoft Office Suite, Active Directory, and remote support tools.
- Soft Skills: Excellent problem-solving abilities, strong verbal and written communication skills, and the ability to explain complex concepts to non-technical users.
- Compliance: Ability to adhere to strict government data privacy and security standards.