Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in your community? Douglas County Government is urgently seeking a skilled IT Support Specialist to join our dynamic team. In this pivotal role, you will ensure the continuity of critical government services by maintaining our IT infrastructure and providing top-tier technical support to county employees.
We offer a competitive salary, comprehensive benefits, and a chance to serve the public. If you have a passion for technology and a commitment to excellence, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for employees across all departments efficiently.
- Help Desk Support: Provide first-line technical support via phone, email, and in-person to ensure minimal downtime.
- System Management: Install, configure, and maintain operating systems, printers, and network devices.
- User Administration: Manage user accounts, permissions, and access rights within Active Directory.
- Documentation: Maintain accurate records of incidents, solutions, and system configurations.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical training.
- Experience: Minimum of 2 years of experience in a helpdesk or technical support role.
- Certifications: CompTIA A+ or similar IT certification is highly preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and basic understanding of networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.