Job Description
Are you a technical problem-solver looking for a meaningful career in public service? Douglas County Government is seeking an IT Support Specialist to join our dynamic team immediately. We are dedicated to providing top-tier technology solutions to our citizens and staff. If you thrive in a fast-paced environment and want to make a tangible impact in your community, we want to hear from you.
We offer a competitive benefits package, including health insurance, retirement plans, and generous paid time off. Join us in building a smarter, more efficient government for Omaha.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to county employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of desktop and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory and local systems.
- Document all technical issues, resolutions, and procedures in the IT service management system.
- Collaborate with the IT department to identify and implement process improvements.
- Monitor system performance and alert the team to potential outages or security threats.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical experience.
- Certifications such as CompTIA A+ or Microsoft Certified Professional are highly preferred.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Experience with help desk software and ticketing systems is a plus.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a high-volume government environment.
- Valid driver’s license and willingness to travel to various county locations if required.