Job Description
Join the Nation's Leading Federal Agency
Are you seeking a stable, high-impact career with the Federal Government? We are currently hiring a skilled IT Support Specialist to join our dedicated team in Atlanta, Georgia.
This is a full-time opportunity offering exceptional job security, comprehensive benefits, and the chance to work on mission-critical projects that impact millions of lives. If you have a strong technical background and a commitment to public service, we encourage you to apply.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Manage and maintain inventory of IT assets, ensuring accurate tracking and compliance.
- Enforce strict federal cybersecurity protocols and IT security policies.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Document all technical issues, resolutions, and maintenance activities in the centralized ticketing system.
- Collaborate with senior network administrators to improve overall system performance.
Qualifications
- Citizenship: U.S. Citizenship is required for this federal position.
- Experience: Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Education: Associate degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred).
- Clearance: Ability to obtain and maintain a Federal Background Investigation and Security Clearance (Secret level).
- Technical Skills: Proficiency in Microsoft Windows, Office Suite, and Active Directory.
- Soft Skills: Strong problem-solving abilities and excellent customer service communication skills.