Job Description
Are you passionate about technology and public service? The City of Fort Worth is seeking a skilled IT Support Specialist to join our dynamic Information Technology team. We offer a stable, rewarding career path with competitive benefits and the opportunity to make a tangible difference in our community.
As part of our government operations, you will ensure the seamless delivery of critical IT services to citizens and staff alike. You will be the technical expert ensuring our digital infrastructure remains robust, secure, and efficient.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work for a stable, essential public sector organization.
- Opportunity for professional growth and certifications.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for desktop, laptop, and mobile devices.
- Manage and maintain the local area network (LAN), wireless networks, and hardware inventory.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of operating systems and applications.
- Monitor system performance and implement security protocols to protect government data.
- Collaborate with cross-functional teams to support business process improvements.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred; equivalent experience considered.
- Minimum of 3 years of experience in IT support, help desk, or systems administration.
- Proficiency in Windows 10/11, Active Directory, and Microsoft Office Suite.
- Familiarity with government IT standards, compliance regulations, and security best practices.
- Strong analytical and problem-solving skills with excellent customer service communication.
- Ability to obtain necessary government security clearances.