Job Description
Join the City of Albuquerque and secure a stable, rewarding career in the public sector. We are currently seeking a Technical Support Specialist to maintain and enhance our essential government infrastructure. This is an exceptional opportunity for professionals seeking a stable career with the reliability of weekly paychecks and comprehensive benefits.
In this role, you will act as the primary point of contact for internal staff regarding technical issues, ensuring that government operations run smoothly and efficiently. We value dedication, integrity, and technical excellence. If you are looking to make a tangible impact in your community while enjoying a secure work environment, apply today.
Responsibilities
- Provide Tier 2 technical support, troubleshooting hardware, software, and network connectivity issues for government employees.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Ensure compliance with government security protocols and perform regular system updates and patch management.
- Document technical incidents and resolutions in the helpdesk ticketing system to improve service delivery.
- Collaborate with cross-functional teams to identify technology needs and implement scalable solutions.
- Conduct user training sessions to improve digital literacy across the department.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related technical field.
- Minimum of 2 years of experience in IT support, systems administration, or a similar technical role.
- Strong working knowledge of Windows operating systems, Microsoft Office Suite, and networking fundamentals.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to pass a background check and obtain necessary security clearances required for government employment.
- Experience with government or public sector IT systems is a plus.