Job Description
Are you a detail-oriented technical professional seeking a stable career with weekly pay and comprehensive government benefits? The City of Dallas is currently seeking a highly skilled IT Support Specialist to join our growing technology team. In this pivotal role, you will serve as the first point of contact for internal government employees, ensuring seamless access to critical systems and infrastructure.
We are looking for a candidate who thrives in a fast-paced environment and is committed to public service. This position offers the security of government employment combined with the flexibility of a modern technical role.
Why Join Us?
- Weekly Pay Cycle: Get paid every week, not bi-weekly.
- Government Benefits: Comprehensive health, dental, and vision insurance.
- Pension Plan: Secure your future with a defined benefit plan.
- Professional Growth: Continuous training and career advancement opportunities.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to over 10,000 government employees.
- Diagnose and resolve hardware, software, network, and printer issues efficiently.
- Manage and deploy end-user devices, including laptops, mobile phones, and peripherals.
- Assist in the maintenance of local area networks (LAN) and wide area networks (WAN).
- Document all technical issues, resolutions, and procedures in the IT Service Management system.
- Collaborate with network administrators to ensure high availability of critical government applications.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's preferred).
- Minimum of 2 years of experience in IT help desk or technical support.
- Strong knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to pass a background check and obtain a government security clearance.