Job Description
Are you seeking a stable, impactful career with the District of Columbia Government? We are currently accepting applications for a Senior IT Support Specialist to join our dynamic technology team. This is an exceptional opportunity to work in the heart of the nation's capital while enjoying the financial security of weekly pay.
As a key member of our IT team, you will provide critical technical support to government agencies, ensuring seamless operations for thousands of employees. We offer a comprehensive benefits package, professional development opportunities, and a collaborative work environment dedicated to public service excellence.
Why Apply?
- Weekly Pay Structure: Get paid on time, every week, with no waiting for bi-weekly cycles.
- Government Stability: Join a secure, long-term employer with robust pension plans.
- Full Benefits: Health, dental, vision, and retirement savings options.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues for district employees.
- Manage and maintain the district's inventory of IT assets and equipment.
- Install, configure, and upgrade operating systems and application software.
- Respond to service tickets and support requests via help desk systems in a timely manner.
- Collaborate with vendors to resolve complex technical problems and procure new equipment.
- Conduct training sessions to improve digital literacy across government departments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 3-5 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows Server, Active Directory, and networking protocols (TCP/IP).
- Experience with cloud services (Azure or AWS) and virtualization technologies.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Must be a US Citizen and possess the ability to obtain a District of Columbia government security clearance.