Job Description
Are you a tech-savvy professional looking for a meaningful career in public service? The City of Philadelphia is currently seeking a highly motivated IT Support Specialist to join our Office of Management and Budget. This is an immediate hire opportunity for a dedicated individual ready to make a difference in our community.
In this role, you will ensure the smooth operation of our internal IT infrastructure, providing top-tier technical support to city employees. We value integrity, efficiency, and innovation. If you are ready to leverage your technical skills to support critical city functions, we want to hear from you.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting and problem resolution for hardware, software, and network connectivity issues.
- System Administration: Manage user accounts, permissions, and security protocols in compliance with government standards.
- Hardware & Asset Management: Maintain accurate inventory records of IT assets and perform regular maintenance on workstations and peripherals.
- Documentation: Create and update technical documentation, including standard operating procedures (SOPs) and incident reports.
- Network Support: Assist in the maintenance and monitoring of local area network (LAN) and wide area network (WAN) performance.
- Help Desk Coordination: Collaborate with the help desk team to prioritize and escalate critical issues effectively.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field is required; Bachelor’s degree preferred.
- Experience: Minimum of 2 years of experience in IT support or a similar technical role within a government or corporate environment.
- Technical Skills: Proficiency in Windows Server, Active Directory, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical staff.
- Security Clearance: Ability to obtain and maintain a government security clearance (Secret or Top Secret) is highly desirable.
- Problem Solving: Strong analytical skills with a focus on root cause analysis and preventative maintenance.