Job Description
Are you looking for a stable and impactful career in the public sector? The Texas Department of State Health Services is currently seeking a highly skilled IT Support Specialist to join our team in San Antonio. We are committed to delivering excellence in healthcare and technology, and we are looking for an immediate hire to help us achieve our mission.
Why Join the State Government?
- Job Security: Enjoy the stability of working for a top-tier state agency.
- Benefits: Comprehensive health, dental, and vision insurance, plus a generous retirement plan.
- Work-Life Balance: Standard 9-00 AM to 5-00 PM schedule with paid time off.
As part of our IT team, you will play a crucial role in maintaining our digital infrastructure and supporting our dedicated workforce.
Responsibilities
- Provide Tier 2 technical support to staff via phone, email, and in-person troubleshooting.
- Manage and maintain user accounts, security permissions, and access controls.
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
- Document all incidents and resolutions in the Service Desk ticketing system.
- Assist in the deployment and configuration of new workstations and software updates.
- Collaborate with network administrators to ensure system integrity and security.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to pass a background check and obtain necessary security clearances.