Job Description
Are you ready to make a tangible impact in your community?
The City of San Diego is currently seeking a highly motivated IT Support Specialist to join our IT Services team. This is an immediate hire opportunity for a dedicated professional who thrives in a fast-paced government environment. You will be the bridge between our city staff and advanced technology solutions, ensuring seamless operations for thousands of employees.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, a generous retirement plan, and paid time off. If you are looking for job security and a chance to serve the public, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to City employees via phone, email, and in-person assistance.
- Install, configure, and troubleshoot hardware, software, and peripheral devices (printers, scanners, etc.).
- Manage and prioritize incoming service requests and tickets using the ServiceNow ticketing system.
- Ensure compliance with city data security policies and perform regular system maintenance.
- Assist in the deployment and setup of new workstations and mobile devices for staff.
- Document technical issues and resolutions in the knowledge base to improve team efficiency.
- Collaborate with network engineers to resolve complex infrastructure connectivity issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of professional experience in a Help Desk or Technical Support role.
- Proficiency in troubleshooting Microsoft Windows and macOS operating systems.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Experience with Active Directory and basic network troubleshooting is highly preferred.
- Ability to work flexible hours, including occasional evenings and weekends for critical system maintenance.
- U.S. Citizenship is required for government employment.