Job Description
Are you looking to make a tangible impact in your community? The City and County of Denver is currently seeking a dedicated IT Support Specialist to join our high-performing team. We offer immediate hire opportunities for qualified candidates ready to drive digital transformation within the public sector.
In this pivotal role, you will provide top-tier technical assistance to city employees, ensuring seamless operations and robust system security. If you possess a passion for technology and a commitment to public service, we want to hear from you.
Responsibilities
- Provide Tier 2 & Tier 3 Technical Support: Troubleshoot hardware, software, network connectivity, and peripheral issues for internal stakeholders.
- Incident Management: Log, track, and resolve IT service tickets efficiently using our ticketing system to ensure rapid response times.
- System Administration: Assist in the deployment, configuration, and maintenance of desktop environments, operating systems, and enterprise applications.
- Hardware & Software Deployment: Oversee the lifecycle of computer equipment, including imaging, patching, and asset management.
- User Training: Conduct training sessions and create documentation to empower users with technical knowledge.
- Security Compliance: Adhere to strict cybersecurity protocols and assist in the enforcement of data protection policies.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Experience: Minimum of 3-5 years of progressive experience in IT support, help desk, or system administration.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Microsoft Office Suite, and remote desktop tools.
- Communication: Exceptional interpersonal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills with a proven track record of troubleshooting complex technical issues.
- Government Experience: Prior experience in a government or municipal setting is highly desirable.