Job Description
Join the City of Mesa IT Team – Immediate Hire Opportunity!
Are you a detail-oriented IT professional looking for immediate employment with a stable government agency? The City of Mesa is seeking a skilled IT Support Specialist to join our dynamic Technology Services department. We offer competitive benefits, a collaborative work environment, and the opportunity to serve your community.
As a key member of our IT team, you will provide critical technical assistance to city employees, ensuring business continuity and operational efficiency across all departments.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to City of Mesa staff via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues efficiently and effectively.
- Manage user accounts, permissions, and security access within the city’s Active Directory environment.
- Assist with the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Document all technical issues, resolutions, and incidents in the Service Desk ticketing system.
- Collaborate with network administrators to resolve complex infrastructure issues.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent military/technical experience).
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows Operating Systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work flexible hours, including occasional evenings or weekends during system maintenance windows.