Job Description
Are you a detail-oriented technical professional looking for a stable and impactful career in the public sector? Jefferson County Government is seeking a skilled IT Support Specialist to join our dynamic team immediately. In this role, you will be the frontline of technical support, ensuring our county employees have the tools they need to serve the community efficiently.
We offer a competitive benefits package, including comprehensive health insurance, a generous pension plan, and opportunities for professional growth. If you have a passion for technology and want to make a difference in your community, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues to county employees.
- Configure, deploy, and manage workstations, laptops, and mobile devices.
- Troubleshoot and resolve connectivity issues across the local network and VPN.
- Maintain accurate records of incidents, tickets, and resolutions in the helpdesk system.
- Collaborate with the IT team to implement and maintain security protocols and software patches.
- Assist in the planning and execution of technology upgrades and system migrations.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Valid CompTIA A+ Certification or equivalent technical training.
- Minimum of 2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.