Job Description
Are you a tech-savvy professional looking to make a tangible impact in your community? The County of Los Angeles is seeking a highly skilled IT Support Specialist to join our dynamic team. This is an immediate hire opportunity for a proactive individual who thrives in a fast-paced government environment. We are committed to excellence and innovation, and we need a dedicated professional to ensure our infrastructure runs smoothly.
In this role, you will serve as the first point of contact for technical issues, providing top-tier service to county employees and the public. We offer a comprehensive benefits package, competitive pay, and a collaborative work culture that values your expertise. If you have a passion for technology and a commitment to public service, we invite you to apply today.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and resolve incoming help desk tickets within established Service Level Agreements (SLAs).
- Deploy, configure, and troubleshoot workstations, laptops, and mobile devices for staff.
- Perform routine maintenance and updates on operating systems and business applications.
- Maintain accurate and detailed records of technical issues, resolutions, and asset inventories.
- Collaborate with network administrators to identify and resolve systemic technical problems.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Minimum of 2 years of professional experience in IT support, help desk, or a similar technical role.
- CompTIA A+ certification is highly desirable.
- Strong working knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently as well as part of a cross-functional team.