Job Description
Are you ready to secure the future? SecureGov Technologies is currently seeking a dedicated IT Support Specialist to join our elite team supporting critical government infrastructure. We offer excellent benefits and the opportunity to work in a dynamic environment with Night Shift flexibility.
Whether you are based in Tampa, FL, or across Illinois, this is your chance to make a tangible impact while enjoying a work-life balance with our premium schedule. Join us and apply today!
Responsibilities
- Monitor System Health: Proactively monitor server and network performance to ensure 99.9% uptime for government agencies during night operations.
- Ticket Resolution: Troubleshoot and resolve complex IT incidents and service requests for internal staff and stakeholders.
- Patch Management: Execute timely software updates, security patches, and system upgrades during low-traffic windows.
- Incident Response: Lead the incident response process for critical outages, ensuring rapid communication and restoration of services.
- Documentation: Maintain accurate technical documentation, runbooks, and incident logs in compliance with government standards.
- Access Control: Manage user accounts, permissions, and security clearances in accordance with strict federal regulations.
Qualifications
- Experience: Minimum of 2 years of experience in IT support, systems administration, or a related field.
- Schedule: Must be available to work a Night Shift schedule (e.g., 10 PM - 6 AM or similar).
- Security: Ability to obtain and maintain a government security clearance (Secret/Top Secret preferred).
- Technical Skills: Proficiency in Windows Server, Active Directory, and networking fundamentals (TCP/IP, DNS).
- Communication: Strong written and verbal communication skills to liaise with technical and non-technical teams.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent military experience.