Job Description
Secure Your Future with the State of Texas!
We are currently hiring a IT Support Specialist for our Fort Worth location. If you are looking for excellent benefits, job security, and the convenience of weekly pay, this is the perfect role for you. Join a team that values your expertise and offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.
In this position, you will be the first line of support for state employees, ensuring our critical infrastructure remains operational. We are committed to diversity and inclusion and provide a professional environment for career growth.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues across multiple state agencies.
- Install, configure, and troubleshoot operating systems, printers, and peripherals.
- Manage and maintain local area networks (LAN) and ensure data integrity and security.
- Conduct regular system audits and assist in the implementation of new IT solutions.
- Document technical incidents and resolutions in the state Knowledge Base.
- Collaborate with vendors to resolve complex technical problems and procure new equipment.
- Train end-users on best practices for cybersecurity and software usage.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Minimum of 3 years of experience in IT support or systems administration.
- Strong working knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.
- Ability to work flexible hours and be available for on-call support as required.
- Experience with government compliance standards (NIST, FISMA) is a plus.