Job Description
The City of Denver is seeking a highly skilled Night Shift IT Support Specialist to ensure the continuity of critical city services. In this pivotal role, you will provide 24/7 technical assistance to city departments, manage server maintenance during off-hours, and respond to emergency IT incidents.
We offer a competitive benefits package, a stable government environment, and the opportunity to serve the community around the clock.
Responsibilities
- Monitor and maintain the stability of city-wide IT infrastructure during night shifts.
- Resolve Level 2 and Level 3 help desk tickets with a focus on speed and accuracy.
- Perform routine system backups, patch management, and security updates.
- Ensure compliance with government security protocols and data privacy regulations.
- Collaborate with day shift teams to transition critical issues seamlessly.
Qualifications
- A minimum of 3 years of experience in IT support or systems administration.
- Availability to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Experience with government IT systems and security clearance (Secret/Top Secret) is highly preferred.
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals.
- Excellent problem-solving skills and ability to work independently with minimal supervision.