Job Description
Are you a tech-savvy professional seeking a stable career with a top-tier federal contractor? Apex Federal Solutions is currently hiring a dedicated Night Shift IT Support Specialist to support our critical federal client operations in Portland, Oregon.
In this role, you will be the frontline guardian of our client's digital infrastructure during the overnight hours. We are looking for a self-starter who thrives in a secure, high-stakes environment and can troubleshoot complex technical issues with minimal supervision. Join us to make a tangible impact on national security and public service while enjoying the flexibility of night shifts.
Why Join Apex Federal Solutions?
- Competitive Compensation: Salary range of $65,000 - $90,000 depending on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Work-Life Balance: No nights, weekends, or holidays off – perfect for those who value a consistent schedule.
- Professional Growth: Clear path to ITIL certification and advanced federal contracting roles.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues during the 7:00 PM to 7:00 AM shift.
- Monitor server health and network performance; perform proactive maintenance to prevent downtime.
- Manage Active Directory user accounts, permissions, and security clearances in strict compliance with federal regulations.
- Escalate critical incidents to the Day Shift team and provide detailed documentation for post-incident reviews.
- Assist in the deployment and configuration of workstations, laptops, and peripherals for incoming federal personnel.
- Adhere to strict cybersecurity protocols and FedRAMP compliance standards at all times.
Qualifications
- Minimum of 3 years of experience in IT support or systems administration within a corporate or federal environment.
- Experience with Windows Server, Active Directory, and common Office 365 applications.
- Ability to obtain and maintain a Secret Security Clearance (US Citizenship required).
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN technologies.
- Flexibility to work rotating night shifts (7 PM - 7 AM) in a 24/7 operations center.
- ITIL Foundation certification is a strong plus.