Job Description
Are you a tech-savvy professional seeking to serve your community while maintaining a healthy work-life balance? The City of San Antonio is currently seeking a dedicated Part-Time Information Technology Specialist to join our innovative Department of Technology & Innovation.
In this pivotal role, you will support the seamless operation of our municipal infrastructure, ensuring that citizens and city employees have reliable access to critical digital resources. We pride ourselves on modernizing government services and are looking for an individual who is passionate about technology and public service.
Why Apply?
- Flexibility: Enjoy a flexible part-time schedule designed to fit your lifestyle.
- Impact: Work on projects that directly enhance the efficiency of San Antonio’s public services.
- Growth: Gain valuable experience in a large-scale government IT environment.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
Responsibilities
- Monitor, troubleshoot, and maintain local area networks (LANs) and wide area networks (WANs).
- Provide tier-2 technical support for hardware, software, and peripheral devices across city departments.
- Perform routine system backups, updates, and data recovery procedures to ensure data integrity.
- Assist in the installation, configuration, and deployment of new software and hardware solutions.
- Diagnose and resolve network connectivity issues and user access problems in a timely manner.
- Document technical procedures, service tickets, and maintain accurate system logs.
- Collaborate with full-time IT staff to implement and improve IT security protocols.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of professional experience in technical support, help desk, or IT administration.
- Proficiency in Microsoft Office Suite and Windows operating systems (including Server 2016/2019).
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and Active Directory.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong customer service orientation with the ability to interact professionally with diverse stakeholders.
- Must pass a comprehensive background check and drug screening.