Job Description
Are you seeking a stable career with a meaningful impact? The California Department of Technology is looking for a dedicated Part-Time Information Technology Support Specialist to join our team in San Jose, CA. This is an excellent opportunity to serve the public sector while enjoying a flexible work-life balance through our part-time schedule.
We pride ourselves on offering a secure environment with comprehensive benefits and a clear path for professional growth. If you have a passion for technology and a desire to contribute to state infrastructure, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to state employees via phone, email, and in-person.
- Monitor and manage the IT service desk ticketing system to ensure timely resolution of issues.
- Assist in the deployment, configuration, and maintenance of hardware and software assets.
- Conduct regular system health checks and perform basic troubleshooting for network connectivity and hardware failures.
- Collaborate with senior IT staff to implement security patches and updates.
- Maintain accurate records of all support requests and resolutions.
Qualifications
- High School Diploma or GED equivalent; Associate’s degree in Information Technology or related field preferred.
- CompTIA A+ Certification or equivalent technical training is required.
- Minimum of 2 years of experience in IT support or helpdesk functions.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work a part-time schedule, typically 20-25 hours per week.