Job Description
Are you seeking a rewarding career in public service with the flexibility of a part-time schedule? The New York State Department of Taxation and Finance is currently hiring a Part-Time IT Specialist to support our critical information systems. This is an excellent opportunity to contribute to the efficiency of state operations while enjoying a healthy work-life balance.
Our department is committed to excellence in tax administration and service to New York residents. As a member of our IT team, you will play a vital role in maintaining our technological infrastructure and providing essential support to our workforce. We offer a collaborative culture, competitive compensation, and a comprehensive benefits package for eligible employees.
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network issues.
- Maintain accurate records of system issues, resolutions, and incident reports using ticketing systems.
- Assist in the deployment, configuration, and maintenance of end-user devices, including laptops and printers.
- Collaborate with the IT team to ensure data security and compliance with state regulations.
- Conduct user training sessions to improve technology literacy across various divisions.
- Monitor system performance and proactively identify potential hardware or software failures.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT administration.
- Proficiency in Microsoft Office Suite and familiarity with ticketing software (e.g., ServiceNow) is highly desirable.
- Strong problem-solving skills with the ability to communicate complex technical concepts to non-technical staff.
- Must be a U.S. citizen or eligible to work in the United States.
- Ability to work approximately 20-25 hours per week, including some evenings if necessary.