Job Description
Are you passionate about technology and committed to public service? The City of Chicago is seeking a dedicated Part-Time IT Support Specialist to join our dynamic team. This is a fantastic opportunity to work in a high-impact environment while enjoying the flexibility of a part-time schedule. You will play a crucial role in maintaining the digital infrastructure that powers our city's operations, ensuring our staff has the tools they need to succeed.
Why Join Us?
• Flexible part-time hours.
• Professional development opportunities.
• Impactful work serving the community.
• Competitive hourly rate.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Troubleshoot network connectivity and peripheral devices for City employees.
- Maintain accurate records of IT assets and repair logs in the helpdesk system.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Collaborate with the IT team to resolve complex technical challenges efficiently.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficient in troubleshooting Windows and macOS operating systems.
- Strong knowledge of Microsoft Office Suite and cloud-based applications.
- Excellent written and verbal communication skills with a focus on customer service.