Job Description
Are you seeking a flexible yet impactful career within the public sector? The State of California is currently seeking a highly motivated Part-Time IT Support Specialist to join our dedicated team in Sacramento. This role offers the perfect opportunity to leverage your technical expertise while enjoying a healthy work-life balance. You will play a crucial role in maintaining our digital infrastructure and supporting state employees, ensuring our government operations run seamlessly.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Perform routine maintenance, troubleshooting, and repair of desktop computers, laptops, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate inventory records of IT assets and software licenses.
- Collaborate with the central IT team to resolve complex network connectivity issues.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field is required.
- Minimum of 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Ability to obtain and maintain a favorable background check and fingerprint clearance.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work a part-time schedule, typically 20-25 hours per week.