Job Description
We are seeking a highly motivated Part-Time IT Support Specialist to join the dynamic team at the City of Sacramento. In this pivotal role, you will provide essential technical assistance to city employees, ensuring our digital infrastructure remains robust and secure. This is a fantastic opportunity to contribute to public service while enjoying a flexible work-life balance in the heart of Northern California.
Why Join Us?
- Impactful Work: Support critical government services that directly benefit the Sacramento community.
- Flexibility: Enjoy a part-time schedule designed to fit your lifestyle.
- Professional Growth: Work alongside experienced IT professionals in a modern, collaborative environment.
If you have a passion for technology and a desire to serve the public sector, we want to hear from you.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network connectivity issues.
- Perform routine maintenance and troubleshooting of workstations, printers, and peripherals.
- Assist in the deployment and configuration of new devices and operating systems.
- Monitor system performance and respond to alerts in a timely manner.
- Maintain accurate records of incidents, resolutions, and service requests.
- Collaborate with the IT team to implement security best practices and data protection measures.
- Conduct user training sessions on software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Familiarity with Microsoft Office Suite and Windows operating systems.
- Strong problem-solving skills and the ability to communicate technical concepts clearly.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of government IT standards (FedRAMP, NIST) is a plus.
- Relevant certifications (CompTIA A+, Network+) preferred.