Job Description
Are you seeking a challenging and impactful career in public safety? The Honolulu Police Department is currently accepting applications for Police Dispatcher Trainees. In this vital role, you will serve as the lifeline of our emergency response system, ensuring rapid communication between the community and first responders.
We are looking for individuals who possess high emotional intelligence, exceptional typing skills, and the ability to remain calm under pressure. As a Trainee, you will undergo comprehensive on-the-job training to master our Computer-Aided Dispatch (CAD) systems and emergency communication protocols. If you are ready to start a rewarding journey in law enforcement operations, we want to hear from you.
Responsibilities
- Monitor and dispatch police units, fire services, and emergency medical units via radio and computer-aided dispatch systems.
- Receive and process incoming emergency 911 and non-emergency calls with high accuracy and composure.
- Enter detailed incident reports, suspect descriptions, and property information into the central records database.
- Coordinate with field officers and support agencies to ensure rapid response times and situational awareness.
- Maintain strict confidentiality and adhere to departmental policies during high-stress situations.
- Provide superior customer service to the public via telephone and face-to-face interactions.
Qualifications
- High School Diploma or GED equivalent required.
- Valid Driver’s License with an acceptable driving record.
- Ability to type at least 35 words per minute with high accuracy.
- Excellent verbal and written communication skills in English.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- U.S. Citizenship and proof of residency in Hawaii are preferred.