Job Description
Are you ready to serve your community and make a real difference?
The City of Raleigh is seeking a dedicated Police Dispatcher Trainee to join our Communications Division. In this vital role, you will serve as the first point of contact for residents in need, coordinating emergency responses and ensuring public safety across the Triangle area.
As a Trainee, you will undergo comprehensive training to prepare for a rewarding career in Public Safety. We offer a competitive salary, excellent benefits, and a Sign-on Bonus for qualified candidates ready to commit to the team.
Why Join Us?
- Competitive Pay: $19.00 - $22.00 per hour
- Sign-on Bonus for eligible candidates
- Comprehensive training program
- State-of-the-art communication technology
- Health, dental, and vision insurance
- Pension and retirement plans
Responsibilities
- Receive and Process Calls: Answer incoming emergency (911) and non-emergency calls, assessing the situation and determining the appropriate response.
- Dispatch Units: Coordinate the deployment of police, fire, and emergency medical services to incidents efficiently and accurately.
- Monitor Communications: Maintain continuous radio and telephone communication with field units, monitoring their status and relaying critical information.
- Computer-Aided Dispatch (CAD): Utilize advanced CAD systems to record incident details, dispatch units, and update status logs in real-time.
- Caller Assistance: Provide pre-arrival instructions and assistance to callers in distress to ensure their safety until responders arrive.
- Multi-Agency Coordination: Communicate and coordinate with other public safety agencies and external organizations as needed.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Prior experience in customer service, call center operations, or public safety is highly preferred.
- Communication: Excellent verbal and written communication skills; ability to speak clearly and concisely under pressure.
- Typing: Proficient typing skills (minimum 35-40 WPM) with high accuracy.
- License: Valid North Carolina Driver's License.
- Background: No disqualifying criminal record; must pass a thorough background check and medical evaluation.
- Stress Management: Ability to remain calm, composed, and focused in high-stress, fast-paced environments.