Job Description
Launch your career in public safety with the District of Columbia's premier Police Dispatcher Trainee program! We offer comprehensive paid training to develop essential communication and crisis management skills while serving our nation's capital. This 16-week academy combines classroom instruction, scenario-based simulations, and on-the-job mentorship to prepare you for high-impact emergency response. Join our diverse team of professionals dedicated to protecting DC communities through rapid, accurate, and compassionate dispatch services.
Responsibilities
- Process emergency and non-emergency calls with exceptional speed and accuracy
- Operate Computer-Aided Dispatch (CAD) systems and radio communications equipment
- Coordinate with police, fire, and EMS units during critical incidents
- Maintain detailed incident logs and documentation per department protocols
- Provide crisis intervention and de-escalation techniques to callers
- Adhere to strict confidentiality standards and HIPAA compliance
- Participate in continuous training and skill development exercises
Qualifications
- High school diploma or GED equivalent
- Minimum typing speed of 40 WPM (verified assessment required)
- Ability to pass criminal background check and polygraph examination
- Valid driver's license with no major violations
- Proficient in Microsoft Office and basic computer systems
- Strong multitasking abilities under high-pressure situations
- Excellent verbal communication and active listening skills
- Must be US citizen or authorized to work in the US