Job Description
Are you ready to make a critical difference in your community?
The City of Raleigh Public Safety Department is urgently hiring dedicated individuals for our Police Dispatcher Trainee program. This is a unique opportunity to launch a stable and rewarding career in emergency communications. As a Dispatcher Trainee, you will be the first point of contact for citizens in crisis, playing a vital role in public safety and emergency response.
Why Apply?
- Critical Role: You will be the voice of safety for the Raleigh community.
- Training Provided: Comprehensive on-the-job training to become a certified dispatcher.
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Benefits: Health, dental, vision, and retirement plans available after probation.
Responsibilities
- Receive and prioritize emergency (911) and non-emergency calls from the public.
- Monitor radio frequencies to maintain situational awareness of law enforcement, fire, and medical units.
- Dispatch appropriate resources, including police, fire, and EMS, utilizing Computer-Aided Dispatch (CAD) systems.
- Accurately record incident details, dispatch instructions, and unit status in the CAD system.
- Provide pre-arrival instructions to callers to ensure their safety until responders arrive.
- Maintain accurate logs of all communications and events.
- Coordinate inter-agency responses and support field units as needed.
Qualifications
- High school diploma or General Equivalency Diploma (GED) required.
- Must be at least 18 years of age.
- Excellent typing skills with the ability to type at least 30-40 words per minute.
- Strong computer literacy and ability to learn new software quickly.
- Ability to remain calm, clear, and concise under high-pressure situations.
- Valid North Carolina driver’s license with a good driving record.
- Must pass a background investigation and drug screening.