Job Description
Join the Oklahoma City Government team as a Public Services Administrator and play a pivotal role in enhancing community welfare. We're seeking a dedicated professional to streamline public services, ensure compliance with state regulations, and deliver exceptional citizen experiences. This is your opportunity to contribute to meaningful civic initiatives while growing your career in public administration.
Responsibilities
- Oversee daily operations of public service departments including permits, licensing, and community outreach
- Develop and implement process improvements to enhance service delivery efficiency
- Coordinate with state agencies to ensure regulatory compliance and policy alignment
- Manage constituent inquiries and resolve service-related issues with empathy and professionalism
- Analyze service metrics and prepare reports for city council presentations
- Collaborate with IT teams on digital service modernization initiatives
- Supervise administrative staff and conduct performance evaluations
Qualifications
- Bachelor's degree in Public Administration, Business, or related field (Master's preferred)
- Minimum 3 years of experience in government or public sector administration
- Proficiency in municipal software systems (e.g., SAP, Oracle Public Sector)
- Strong knowledge of Oklahoma state regulations and municipal governance
- Exceptional communication and stakeholder management skills
- Proven ability to manage projects with multiple deadlines
- Valid Oklahoma driver's license