Job Description
Are you seeking a stable, rewarding career with excellent benefits and the flexibility of remote work? Apex Government Solutions is currently hiring a skilled Remote IT Specialist to support our high-profile federal contracts. Join a team dedicated to excellence, innovation, and national security, all from the comfort of your home in Los Angeles, CA.
We are looking for a proactive problem-solver to ensure our government clients receive top-tier technical support. If you are ready for an immediate hire and want to make a tangible impact, apply today!
Responsibilities
- Tier 2 Technical Support: Provide advanced troubleshooting and technical support for hardware, software, and network issues to government employees.
- System Administration: Manage and maintain virtualized environments, including Windows Server and Active Directory.
- Security Compliance: Ensure strict adherence to IT security protocols and federal compliance standards (NIST, FISMA).
- Network Management: Monitor network performance, troubleshoot connectivity issues, and optimize network traffic.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations in our ticketing system.
- Cross-Functional Collaboration: Work closely with cybersecurity teams to identify and mitigate potential vulnerabilities.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent military experience.
- Certifications: CompTIA Security+, Network+, or ITIL Foundation certification is highly preferred.
- Experience: Minimum of 3 years of experience in IT support or system administration within a government or corporate environment.
- Remote Work: Proven track record of working effectively in a remote or hybrid work environment.
- Communication: Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Clearance: Ability to obtain and maintain a government security clearance (Secret or Top Secret).