Job Description
Are you a tech-savvy professional looking to make a tangible impact in your community? Orleans Parish County Government is seeking a skilled Senior IT Support Specialist to join our dedicated team. We are committed to modernizing our infrastructure while providing top-tier service to our citizens. This role offers the stability of government employment combined with the dynamic challenges of a rapidly evolving tech landscape.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Job security and stability in the public sector.
- Opportunities for professional development and certification reimbursement.
- Contribute to vital county operations that serve over 390,000 residents.
Responsibilities
- Provide advanced technical support and troubleshooting for desktops, laptops, printers, and network infrastructure across multiple county departments.
- Manage and maintain the Active Directory environment, including user accounts, group policies, and access control.
- Install, configure, and update software applications and operating systems while ensuring compliance with security protocols.
- Monitor network performance and security to prevent breaches and ensure data integrity for sensitive government records.
- Collaborate with vendors and third-party contractors to resolve complex hardware issues and manage service contracts.
- Conduct regular system audits and perform preventative maintenance to minimize downtime.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Minimum of 3-5 years of experience in IT support, help desk, or system administration within a government or enterprise environment.
- Valid CompTIA A+ and Network+ certifications or equivalent technical knowledge.
- Strong knowledge of Windows Server 2016/2019, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills to interact with staff at all technical levels.
- Ability to work independently and manage multiple priorities in a fast-paced environment.