Job Description
Join Texas State Government as a Remote IT Support Specialist for our critical night operations team. This high-impact role ensures 24/7 system stability for state agencies while offering competitive benefits, flexible remote work options, and career advancement opportunities. Protect Texas' digital infrastructure while enjoying a supportive work-life balance with night shift premium pay.
Responsibilities
- Monitor and maintain state agency systems during overnight hours (10 PM - 6 AM)
- Provide Tier 2/3 remote technical support for hardware/software issues
- Execute cybersecurity protocols and incident response protocols
- Collaborate with on-site teams for complex system deployments
- Document all IT activities and maintain compliance with state policies
- Train junior staff on remote support best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Experience with remote monitoring tools (e.g., SolarWinds, Nagios)
- Ability to work independently during overnight shifts
- Valid Texas driver's license (for occasional on-site visits)
- Bachelor's degree in IT or related field preferred