Job Description
Join our mission to serve America's heroes! The U.S. Department of Veterans Affairs in Cleveland has an urgent opening for a compassionate and detail-oriented Veterans Affairs Specialist. This critical role supports veterans' access to healthcare benefits and services, making a direct impact on those who served our nation. We're seeking a dedicated professional to join our award-winning team immediately.
Responsibilities
- Process and verify veterans' benefit applications with 99% accuracy
- Coordinate with healthcare providers to ensure seamless care transitions
- Conduct eligibility screenings for VA healthcare programs
- Maintain confidential records in compliance with federal regulations
- Provide exceptional customer service to veterans and their families
- Collaborate with interdisciplinary care teams
- Track and report key performance metrics monthly
Qualifications
- Bachelor's degree in Public Administration, Healthcare, or related field
- Minimum 3 years' experience in federal benefits processing
- VA certification or equivalent military service preferred
- Proficiency with VA systems (e.g., VISTA, CPRS)
- Strong knowledge of 38 CFR regulations
- Ability to handle sensitive veteran information with discretion
- Valid U.S. driver's license
- U.S. citizenship required