Job Description
Join the U.S. Department of Veterans Affairs as a Veterans Service Representative in Tampa, FL. Make a meaningful impact by assisting veterans, their families, and survivors with accessing earned benefits and healthcare services. This full-time federal position offers competitive pay, comprehensive benefits, and career advancement opportunities.
Responsibilities
- Process and adjudicate veterans' benefits claims including compensation, pension, and education benefits
- Conduct interviews and gather supporting documentation to determine eligibility
- Provide comprehensive counseling on VA programs, services, and resources
- Collaborate with medical professionals to assess service-connected disabilities
- Maintain accurate case records and ensure compliance with federal regulations
- Represent the VA at community outreach events and veteran organizations
Qualifications
- Bachelor's degree from an accredited institution or equivalent experience
- Minimum 2 years of customer service or case management experience
- Strong knowledge of VA benefits programs and federal regulations
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion and empathy
- Proficiency in Microsoft Office and case management software
- U.S. citizenship and ability to pass federal background check